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Trust & Safety - Overview

Your safety is our priority

Every week, ZENIN therapists carry out hundreds of professional massages across Australia, helping you to relax, recover and rejuvenate. Our team are proud to have so many trusting repeat customers who love the simplicity of choosing not only the time and location of their massage, but also the preferred gender of their therapist. Your trust and safety is our priority and we take extra steps to ensure your on-demand massage is an experience where you feel safe and can truly relax.


Massage therapists on the ZENIN platform have the highest level of Integrity and professionalism. We’re extremely prudent about the massage therapists we select, and all ZENIN therapists are personally vetted to ensure they are fully licensed or certified in their area of practice. We place safety and trust first, for both our clients and therapists.

Thoroughly Vetted

The therapists on the ZENIN network are among Australia's top massage therapists, all of our therapists are individually vetted, fully insured, and certified.

Always Protected

ZENIN therapists are fully insured, ensuring that both our clients and therapists are well looked after the unlikely event of unexpected injury or property damage.

Background Checked

Prior to hiring a therapist, our hiring team carry out thorough background checks which are then performed annually ensuring the safety of our clients and therapists.

Zenin Support

If you have any questions about the booking process for your on-demand massage, or anything else, our helpful customer service team is available to help you via email and phone.

Payment Security

Our secure platform accepts and manages payments as well as securely manages payment data. By paying through the ZENIN app you are guaranteed a receipt and a secure transfer of funds.

Follow-up System

Following each ZENIN appointment anonymous feedback about your experience can be provided and your therapist reviewed. We place great emphasis on your satisfaction and all feedback is reviewed as a matter of priority.

Risk Prevention

Using the ZENIN platform to manage your booking guarantees a safe and secure experience. By booking through the ZENIN app you ensure your security and personal information always remain protected.

Hygiene and Cleanliness

All therapists on the ZENIN network are vetted, trained professionals who maintain high standards of hygiene and cleanliness. ZENIN massage therapists ensure hands and materials remain clean and fresh linen is used for each appointment.

Massage delivered to your home, office, or hotel.
Available 7 days a week. 8am to midnight. Including holidays

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